Log into MyAssurity to check your policy information, pay a bill or submit a wellness claim electronically. Can't find what you need? No problem! See below for some of our frequent requests. If you still have questions, please contact us at 800-869-0355, Ext. 4279.
Manage your account
Manage your policy
Pay your bill online by creating or accessing your MyAssurity account; or
Pay by phone by contacting Customer Connections at 800-869-0355, Ext. 4279; or
Remit payment by check to our mailing address
To set up automatic payments from your bank account, please complete and return the Automatic Bank Payment Form to us by fax at 888-255-2060, secure email or to our mailing address. If you have any questions, contact Customer Connections at 800-869-0355, Ext. 4279. Approximate timeframe to complete set up once the form is received is 4-5 business days.
To request a policy loan or withdrawal, please complete and return the Loan/Withdrawal Request form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 5 business days to process your loan or withdrawal. If you have any questions, contact Customer Connections at 800-869-0355, Ext. 4279.
If it’s your first time requesting a copy of your policy, it’s free – otherwise, there is a $20 fee. Complete and return the Duplicate Policy/Certificate Request form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 2 weeks for you to receive the copy. If you only need a description of your policy benefits, contact Customer Connections at 800-869-0355, Ext. 4279 and we can get that information to you within 5-7 business days.
To make a change to your beneficiary(ies), please complete and return the Beneficiary Designation form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 7-10 business days to process your request. Once the beneficiary designation has been updated on our records, you will receive a letter confirming that the beneficiary change has been completed.
(Approximate timeframe to complete is 5 business days.)
Contact Customer Connections at 800-869-0355, Ext. 4279; or
Update your address by logging into your MyAssurity account; or
Complete and return the Change of Name or Address form to us by fax at 888-255-2060, secure email or to our mailing address.
(Approximate timeframe to complete is 5 business days.)
Submit a government-issued document (driver’s license, marriage license, etc.) showing your updated name; or
Complete and return the Change of Name or Address form to us by fax at 888-255-2060, secure email or to our mailing address.
In which state does the person making the claim live?
Download Claim PackageIn which state does the person making the claim live?
Download Claim PackageIn which state does the person making the claim live?
Download Claim Package
How do I make a payment?
|
||
|
||
What is covered? What type of policy or coverage do I have? Who is my beneficiary?
|
||
|
||
I received a letter stating that my policy lapsed. How do I get it back?
|
||
|
||
I received a letter that my initial premium was returned, what can I do?
|
||
|
||
Information from my doctor was used for the underwriting decision. How can I review it?
|
||
|
||
Need more help? Call us or check our Forms Library. |
||
For policyholders of Assurity Life Insurance Company of New York
|
||
|
For what type of benefit is the claim being made?
In which state does the person making the claim live?
Download Claim PackageWe understand that insurance isn’t always easy. Give us a call if you have questions or just prefer to speak with someone who can help. Most calls to our Lincoln, Nebraska center are answered within 90 seconds—we’re happy to talk!
1-800-869-0355 Ext. 4279
Email: clientservices@assurity.com
Fax: 1-888-255-2060
1-800-869-0355 Ext. 4484
Email: claimsinfo@assurity.com
Fax: 1-800-869-0368
1-800-869-0355
If you’d like to email us, please use our secure email service to help ensure the information you share with us is seen only by us and not used illegally. Need Instructions?
Send a Secure EmailManage your policy
If it’s your first time requesting a copy of your policy, it’s free – otherwise, there is a $20 fee. Complete and return the Duplicate Policy/Certificate Request form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 2 weeks for you to receive the copy. If you only need a description of your policy benefits, contact Customer Connections at 800-869-0355, Ext. 4279 and we can get that information to you within 5-7 business days.
To make a change to your beneficiary(ies), please complete and return the Beneficiary Designation form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 7-10 business days to process your request. Once the beneficiary designation has been updated on our records, you will receive a letter confirming that the beneficiary change has been completed.
To request a policy loan or withdrawal, please complete and return the Loan/Withdrawal Request form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 5 business days to process your loan or withdrawal. If you have any questions, contact Customer Connections at 800-869-0355, Ext. 4279.
Contact Customer Connections at 800-869-0355, Ext. 4279; or
Update your address by logging into your MyAssurity account; or
Complete and return the Change of Name or Address form to us by fax at 888-255-2060, secure email or to our mailing address.
Submit a government-issued document (driver’s license, marriage license, etc.) showing your updated name; or
Complete and return the Change of Name or Address form to us by fax at 888-255-2060, secure email or to our mailing address.
Download a wellness benefit claim form, Assurity Wellness / Screening Benefits provide a benefit for certain wellness-type exams and procedures.
In which state does the person making the claim live?
Download Claim PackageIn which state does the person making the claim live?
Download Claim PackageIn which state does the person making the claim live?
Download Claim PackageIn which state does the person making the claim live?
Download Claim PackageIn which state does the person making the claim live?
Download Claim PackageIn which state does the person making the claim live?
Download Claim Package
For policyholders of Assurity Life Insurance Company, use our Forms Library. |
|
For policyholders of Assurity Life Insurance Company of New York
|
|
|
For what type of benefit is the claim being made?
In which state does the person making the claim live?
Download Claim PackageWe understand that insurance isn’t always easy. Give us a call if you have questions or just prefer to speak with someone who can help. Most calls to our Lincoln, Nebraska center are answered within 90 seconds—we’re happy to talk!
1-800-869-0355 Ext. 4279
Email: clientservices@assurity.com
Fax: (888) 255-2060
1-800-869-0355 Ext. 4484
Email: claimsinfo@assurity.com
Fax: (800) 869-0368
1-800-869-0355
If you’d like to email us, please use our secure email service to help ensure the information you share with us is seen only by us and not used illegally. Learn More
Send a Secure Email