For Customers
We’re here to help you.
Log into MyAssurity to check your policy information, pay a bill or submit a wellness claim electronically. Can't find what you need? No problem! See below for some of our frequent requests. If you still have questions, please contact us at 800-869-0355, Ext. 4279.
What do you need help with?
Manage your account
Manage your policy
Make a payment
Choose from available options
Pay your bill online by creating or accessing your MyAssurity account; or
Pay by phone by contacting Customer Connections at 800-869-0355, Ext. 4279; or
Remit payment by check to our mailing address
Set up automatic bank payments
Download form and send in a request
To set up automatic payments from your bank account, please complete and return the Automatic Bank Payment Form to us by fax at 888-255-2060, secure email or to our mailing address. If you have any questions, contact Customer Connections at 800-869-0355, Ext. 4279. Approximate timeframe to complete set up once the form is received is 4-5 business days.
Request a loan or withdrawal
Download form and send in a request
To request a policy loan or withdrawal, please complete and return the Loan/Withdrawal Request form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 5 business days to process your loan or withdrawal. If you have any questions, contact Customer Connections at 800-869-0355, Ext. 4279.
Get a copy of your policy or certificate
Download form and send in request.
If it’s your first time requesting a copy of your policy, it’s free – otherwise, there is a $20 fee. Complete and return the Duplicate Policy/Certificate Request form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 2 weeks for you to receive the copy. If you only need a description of your policy benefits, contact Customer Connections at 800-869-0355, Ext. 4279 and we can get that information to you within 5-7 business days.
Change your beneficiaries
Download form and send in request
To make a change to your beneficiary(ies), please complete and return the Beneficiary Designation form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 7-10 business days to process your request. Once the beneficiary designation has been updated on our records, you will receive a letter confirming that the beneficiary change has been completed.
Change of name or address
Address change:
(Approximate timeframe to complete is 5 business days.)
Contact Customer Connections at 800-869-0355, Ext. 4279; or
Update your address by logging into your MyAssurity account; or
Complete and return the Change of Name or Address form to us by fax at 888-255-2060, secure email or to our mailing address.
Name change:
(Approximate timeframe to complete is 5 business days.)
Submit a government-issued document (driver’s license, marriage license, etc.) showing your updated name; or
Complete and return the Change of Name or Address form to us by fax at 888-255-2060, secure email or to our mailing address.
What do you need help with?
Manage your account
Make a payment
Choose from available options
Pay your bill online by creating or accessing your MyAssurity account; or
Pay by phone by contacting Customer Connections at 800-869-0355, Ext. 4279; or
Remit payment by check to our mailing address
Manage your account
Set up automatic bank payments
Download form and send in a request
To set up automatic payments from your bank account, please complete and return the Automatic Bank Payment Form to us by fax at 888-255-2060, secure email or to our mailing address. If you have any questions, contact Customer Connections at 800-869-0355, Ext. 4279. Approximate timeframe to complete set up once the form is received is 4-5 business days.
Manage your account
Request a loan or withdrawal
Download form and send in a request
To request a policy loan or withdrawal, please complete and return the Loan/Withdrawal Request form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 5 business days to process your loan or withdrawal. If you have any questions, contact Customer Connections at 800-869-0355, Ext. 4279.
Manage your policy
Get a copy of your policy or certificate
Download form and send in request.
If it’s your first time requesting a copy of your policy, it’s free – otherwise, there is a $20 fee. Complete and return the Duplicate Policy/Certificate Request form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 2 weeks for you to receive the copy. If you only need a description of your policy benefits, contact Customer Connections at 800-869-0355, Ext. 4279 and we can get that information to you within 5-7 business days.
Manage your policy
Change your beneficiaries
Download form and send in request
To make a change to your beneficiary(ies), please complete and return the Beneficiary Designation form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 7-10 business days to process your request. Once the beneficiary designation has been updated on our records, you will receive a letter confirming that the beneficiary change has been completed.
Manage your policy
Change of name or address
Address change:
(Approximate timeframe to complete is 5 business days.)
Contact Customer Connections at 800-869-0355, Ext. 4279; or
Update your address by logging into your MyAssurity account; or
Complete and return the Change of Name or Address form to us by fax at 888-255-2060, secure email or to our mailing address.
Name change:
(Approximate timeframe to complete is 5 business days.)
Submit a government-issued document (driver’s license, marriage license, etc.) showing your updated name; or
Complete and return the Change of Name or Address form to us by fax at 888-255-2060, secure email or to our mailing address.
Make a claim
Make a disability income claim
Download a disability claim package
Make a claim
Make a critical illness claim
Download a critical illness claim package
Make a claim
Make a death claim
Download death benefit claim package
Frequently asked questions
|
How do I make a payment?
|
||
|
||
|
What is covered? What type of policy or coverage do I have? Who is my beneficiary?
|
||
|
||
|
I received a letter stating that my policy lapsed. How do I get it back?
|
||
|
||
|
I received a letter that my initial premium was returned, what can I do?
|
||
|
||
|
Information from my doctor was used for the underwriting decision. How can I review it?
|
||
|
||
|
Need more help? Call us or check our Forms Library. |
||
|
For policyholders of Assurity Life Insurance Company of New York
|
||
|
Forms Library
Payment Changes
- Automatic bank payment Initiate or change automatic bank payment information
- Payment option changes Premium frequency, funding, terms
Claims
Forms Library
Payment Changes
- Automatic bank payment Initiate or change automatic bank payment information
- Payment option changes Premium frequency, funding, terms
General Policy Requests
- Beneficiary designation
- Change of name or address
- Duplicate policy/certificate request
- Ownership transfer
- Request a loan or withdrawal
- Change dividend options
- Surrender your policy
Claims
Can’t find what you’re looking for? Talk with us.
We understand that insurance isn’t always easy. Give us a call if you have questions or just prefer to speak with someone who can help. Most calls to our Lincoln, Nebraska center are answered within 90 seconds—we’re happy to talk!
Client Services
800-869-0355, Ext. 4279
Email: clientservices@assurity.com
Fax: 1-888-255-2060
Claims Reporting and Services
800-869-0355, Ext. 4484
Email: claimsinfo@assurity.com
Fax: 1-800-869-0368
If you’d like to email us, please use our secure email service to help ensure the information you share with us is seen only by us and not used illegally. Need Instructions?
Send a Secure EmailWhy Assurity Life Insurance?
Mutual strength
For 129 years, our financial strength has helped people support one another through difficult times.
A force for good
As a Certified B Corporation, we work toward positive impacts for employees, communities and the environment.
Personal service
Get the customer service you need from real, responsive and efficient people in our Lincoln, Nebraska headquarters.
What do you need help with?
Manage your policy
Get a copy of your policy or certificate
Download form and send in request.
If it’s your first time requesting a copy of your policy, it’s free – otherwise, there is a $20 fee. Complete and return the Duplicate Policy/Certificate Request form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 2 weeks for you to receive the copy. If you only need a description of your policy benefits, contact Customer Connections at 800-869-0355, Ext. 4279 and we can get that information to you within 5-7 business days.
Change your beneficiaries
Download form and send in request
To make a change to your beneficiary(ies), please complete and return the Beneficiary Designation form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 7-10 business days to process your request. Once the beneficiary designation has been updated on our records, you will receive a letter confirming that the beneficiary change has been completed.
Request a loan or withdrawal
Download form and send in a request
To request a policy loan or withdrawal, please complete and return the Loan/Withdrawal Request form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 5 business days to process your loan or withdrawal. If you have any questions, contact Customer Connections at 800-869-0355, Ext. 4279.
Change of name or address
Address change (Approximate timeframe to complete is 5 business days.)
Contact Customer Connections at 800-869-0355, Ext. 4279; or
Update your address by logging into your MyAssurity account; or
Complete and return the Change of Name or Address form to us by fax at 888-255-2060, secure email or to our mailing address.
Name change: (Approximate timeframe to complete is 5 business days.)
Submit a government-issued document (driver’s license, marriage license, etc.) showing your updated name; or
Complete and return the Change of Name or Address form to us by fax at 888-255-2060, secure email or to our mailing address.
Make a wellness claim
Complete and submit the following form
Download a wellness benefit claim form, Assurity Wellness / Screening Benefits provide a benefit for certain wellness-type exams and procedures.
Make an accident expense claim
Download accident expense benefit claim package
Make a hospital indemnity claim
Download hospital indemnity benefit claim package
What do you need help with?
Manage your policy
Get a copy of your policy or certificate
Download form and send in request.
If it’s your first time requesting a copy of your policy, it’s free – otherwise, there is a $20 fee. Complete and return the Duplicate Policy/Certificate Request form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 2 weeks for you to receive the copy. If you only need a description of your policy benefits, contact Customer Connections at 800-869-0355, Ext. 4279 and we can get that information to you within 5-7 business days.
Manage your policy
Change your beneficiaries
Download form and send in request
To make a change to your beneficiary(ies), please complete and return the Beneficiary Designation form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 7-10 business days to process your request. Once the beneficiary designation has been updated on our records, you will receive a letter confirming that the beneficiary change has been completed.
Manage your policy
Request a loan or withdrawal
Download form and send in a request
To request a policy loan or withdrawal, please complete and return the Loan/Withdrawal Request form to us by fax at 888-255-2060, secure email or to our mailing address. It only takes about 5 business days to process your loan or withdrawal. If you have any questions, contact Customer Connections at 800-869-0355, Ext. 4279.
Manage your policy
Change of name or address
Address change (Approximate timeframe to complete is 5 business days.)
Contact Customer Connections at 800-869-0355, Ext. 4279; or
Update your address by logging into your MyAssurity account; or
Complete and return the Change of Name or Address form to us by fax at 888-255-2060, secure email or to our mailing address.
Name change: (Approximate timeframe to complete is 5 business days.)
Submit a government-issued document (driver’s license, marriage license, etc.) showing your updated name; or
Complete and return the Change of Name or Address form to us by fax at 888-255-2060, secure email or to our mailing address.
Make a claim
Make a wellness claim
Complete and submit the following form
Download a wellness benefit claim form, Assurity Wellness / Screening Benefits provide a benefit for certain wellness-type exams and procedures.
Make a claim
Make a disability income claim
Download a disability claim package
Make a claim
Make a critical illness claim
Download a critical illness claim package
Make a claim
Make a death claim
Download death benefit claim package
Make a claim
Make an accident expense claim
Download accident expense benefit claim package
Make a claim
Make a cancer expense claim
Download cancer expense benefit claim package
Make a claim
Make a hospital indemnity claim
Download hospital indemnity benefit claim package
Customer Service Forms
|
For policyholders of Assurity Life Insurance Company, use our Forms Library. |
|
|
For policyholders of Assurity Life Insurance Company of New York
|
|
|
Forms Library
Payment Changes
- Automatic bank payment Initiate or change automatic bank payment information
- Payment option changes Premium frequency, funding, terms
Claims
Forms Library
Payment Changes
- Automatic bank payment Initiate or change automatic bank payment information
- Payment option changes Premium frequency, funding, terms
General Policy Requests
- Beneficiary designation
- Change of name or address
- Duplicate policy/certificate request
- Ownership transfer
- Request a loan or withdrawal
- Change dividend options
- Surrender your policy
Claims
Can’t find what you’re looking for? Talk with us.
We understand that insurance isn’t always easy. Give us a call if you have questions or just prefer to speak with someone who can help. Most calls to our Lincoln, Nebraska center are answered within 90 seconds—we’re happy to talk!
Client Services
1-800-869-0355, Ext. 4279
Email: clientservices@assurity.com
Fax: (888) 255-2060
Claims Reporting and Services
800-869-0355, Ext. 4484
Email: claimsinfo@assurity.com
Fax: (800) 869-0368
If you’d like to email us, please use our secure email service to help ensure the information you share with us is seen only by us and not used illegally. Learn More
Send a Secure EmailWhy Assurity Life Insurance?
Mutual strength
For 129 years, our financial strength has helped people support one another through difficult times.
A force for good
As a certified benefit corporation, we work toward positive impacts for employees, communities, and the environment.
Personal service
Get the customer service you need from real, responsive, and efficient people in our Lincoln, Nebraska headquarters.